Please read these terms carefully, especially sections 8 (Backups and Data Loss), 9 (Your Operational Decisions), 15 (Disclaimer of Warranties), 16 (Limitation of Liability), and 17 (Indemnity). They limit what Gacnt Software Inc. is responsible for, make your organization responsible for keeping its own copies of its data, and cap the amount you can recover from us.
1. Acceptance of Terms
By creating an account, starting a trial, or using OnSync, you agree to these Terms of Service and to the Privacy Policy, the License and Acceptable Use Policy, and the Billing and Refund Policy, which form part of them. If you accept on behalf of an organization, "you" means that organization and the people who use the service under its account.
2. Business Use Only
OnSync is a business tool for organizations that run maintenance, field service, inventory, purchasing, and fleet operations. It is not offered for personal, family, or household use. If a law that protects consumers applies to you anyway, its mandatory protections apply despite anything in these terms.
3. Eligibility and Account Responsibility
You must have authority to bind your organization. You are responsible for account credentials, the users you invite and the roles you give them, the API tokens your admins create, and all activity under your account. Keep credentials secure and tell us promptly at [email protected] if you suspect unauthorized access. We are not responsible for losses caused by credentials, devices, or tokens that are lost, shared, or compromised outside our systems.
4. License Grant
Subject to these terms, we grant a limited, revocable, non-exclusive, non-transferable license to access and use OnSync for internal business operations.
5. Prohibited Use
You may not reverse engineer the service, misuse APIs, attempt unauthorized access, upload malicious code, or use the service in ways that violate law or third-party rights.
6. Subscriptions and Billing
Paid features renew automatically unless canceled. A trial requires a payment method and covers the bundles selected at checkout. Trial conversion, pricing, taxes, refunds, and cancellation are governed by the Billing and Refund Policy.
7. Your Data
Your organization owns the data it enters into OnSync. You grant us the right to host, copy, process, and display that data only as needed to provide, secure, and support the service and as described in the Privacy Policy. You are responsible for the accuracy and lawfulness of your data, and for having the right to store the personal information of your staff, customers, and vendors in the service.
The account owner can download an export of the organization's records at any time from the organization's page in their account, and reports can be downloaded as files. The export contains your records, not the photos, documents, and signatures you upload; download any files you need to keep from the records they are attached to.
8. Backups and Data Loss
You are responsible for keeping your own copies of any data that matters to your business, for example by exporting it regularly. We take reasonable steps to protect the service and keep backups for our own disaster recovery, but those backups are not a service for restoring your individual records, and we do not promise that data can be recovered. Records and files that you or your users delete or overwrite may not be recoverable. Work saved on a device while it is offline is not stored with us until that device syncs. To the fullest extent permitted by law, Gacnt Software Inc. is not liable for any loss, corruption, or deletion of data, or for the cost of recreating it.
9. Your Operational Decisions
OnSync records and organizes your work. It does not provide engineering, safety, legal, tax, or accounting advice, and it does not replace your own procedures or professional judgment. Your organization remains responsible for the safety of its people and equipment, for maintenance, inspection, certification, permit, and regulatory requirements, and for the accuracy of the estimates, invoices, taxes, purchase orders, and other documents it sends. Review them before you rely on them. Reminders, schedules, notifications, and emails may arrive late or not at all, and text or fields read from photos by automated or AI features may be wrong; check anything that matters before acting on it.
10. Invoice Payments
If your organization turns on card payments for its invoices, it connects its own Stripe account and agrees to Stripe's terms for that account. Your customers pay your organization directly on a Stripe-hosted page. Gacnt Software Inc. is not a party to those payments, does not hold the funds, and charges no fee on them; Stripe's processing fees are billed to your Stripe account. Refunds, disputes, and chargebacks are handled between your organization, its customer, and Stripe. You can disconnect your Stripe account at any time. To the fullest extent permitted by law, Gacnt Software Inc. has no liability for invoice payments, refunds, disputes, chargebacks, or failed or delayed payouts, or for the acts or omissions of Stripe or of your customers.
11. Integrations, Third-Party Services, and Agent Access
Integrations you connect, such as QuickBooks Online, are also governed by the provider's own terms. When you sync with an integration, the service creates and updates records in that system on your instruction; review what a sync will do before you run it, and keep your own backup of that system. API tokens your admins create, including tokens used by AI agents through our MCP server, act as the user they are issued to: your organization is responsible for what is done with them and for the agents and tools it connects, and should revoke a token it no longer needs.
The service depends on third parties we do not control, including our hosting, database, payments, email, push notification, and AI providers, Apple and Google, and the providers of the integrations you connect. To the fullest extent permitted by law, we are not liable for their outages, errors, changes, or handling of data, or for changes they make that stop an integration from working.
12. Preview Features
Features we describe as in preview, beta, or coming soon are provided as is for evaluation. They may contain errors, may change, may be limited to some organizations, or may be withdrawn at any time, and you use them at your own risk.
13. Availability and Support
We aim to keep OnSync available and to answer support requests promptly, but we do not offer a service level agreement and do not guarantee any level of uptime, performance, or response time. The service may be interrupted for maintenance, updates, security issues, or reasons outside our control, and interruptions do not entitle you to credits or refunds unless the Billing and Refund Policy says so. We may change, add, or remove features over time.
14. Intellectual Property and Feedback
OnSync and all related software, content, and trademarks remain the property of Gacnt Software Inc. and its licensors. If you send us suggestions or feedback, we may use them without any obligation to you.
15. Disclaimer of Warranties
The service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, conditions, and representations, whether express, implied, or statutory, including merchantability, merchantable quality, fitness for a particular purpose, title, and non-infringement. We do not warrant that the service will be uninterrupted, timely, secure, or error-free, that data will not be lost or corrupted, or that results produced by the service, including calculations and automated or AI-extracted content, will be accurate or complete.
16. Limitation of Liability
To the fullest extent permitted by law, Gacnt Software Inc. and its directors, officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, or data, business interruption, cost of substitute services, or equipment damage or downtime, arising from or related to these terms or the service, however caused and under any theory of liability, including contract, tort (including negligence), and statute, even if we were told such damages were possible.
To the fullest extent permitted by law, our total liability for all claims arising from or related to these terms or the service will not exceed the greater of the amounts paid by your organization for the service in the 12 months preceding the event giving rise to the claim and one hundred Canadian dollars (CAD $100). These limits apply even if a remedy fails of its essential purpose, and they are a fundamental part of the price we charge. Nothing in these terms limits liability for fraud or wilful misconduct, or any liability that cannot be limited or excluded under applicable law.
17. Indemnity
You agree to defend, indemnify, and hold harmless Gacnt Software Inc. and its directors, officers, employees, and contractors from claims, losses, damages, fines, and costs, including reasonable legal fees, arising from your data, your use or misuse of the service, the integrations, agents, and API tokens you connect, your dealings with your own customers, vendors, and staff, including invoice payments, or your violation of these terms or of any law or third-party right.
18. Suspension and Termination
We may suspend or terminate access for non-payment, legal violations, abuse, or security risk. You may stop using the service at any time. After your organization is closed or terminated, its data is handled as described in the Privacy Policy and is deleted or anonymized within one year; export anything you want to keep before then. We have no obligation to keep or return data after that period.
19. Events Beyond Our Control
We are not responsible for any delay or failure to perform caused by events beyond our reasonable control, including outages or failures of hosting, network, or third-party providers, power or internet failures, cyberattacks, natural disasters, fire, flood, pandemics, labour disputes, war, civil unrest, or acts of government.
20. Governing Law and Dispute Resolution
These terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there, without regard to conflict-of-law rules. The courts of Alberta have exclusive jurisdiction over any dispute arising from these terms or the service, and both parties submit to that jurisdiction.
21. International and Local Law Fallback
If you access the service from outside Canada, you are responsible for local compliance. Where required local consumer or privacy law conflicts with these terms, mandatory local law controls to that extent.
22. Changes to Terms
We may update these terms. Material updates will be posted with a new version date, and account holders will be asked to accept them. Continued use after updates means acceptance of revised terms.
23. General
These terms and the policies they refer to are the entire agreement between you and Gacnt Software Inc. about the service, and they replace any earlier statements, including marketing materials. If a court finds any part of these terms unenforceable, that part is limited or removed only as far as needed and the rest stays in effect. Our failure to enforce a term is not a waiver of it. You may not transfer these terms without our written consent; we may transfer them to a successor of our business. The sections on your data, backups and data loss, operational decisions, invoice payments, disclaimers, limitation of liability, indemnity, and governing law survive the end of these terms. Nothing in these terms creates a partnership, agency, or employment relationship.
24. Contact
Legal questions: [email protected]