1. Trial Terms
Eligible accounts may receive one 14-day trial. A payment method is required to start the trial, and the trial covers only the bundles selected at checkout. If not canceled before trial end, paid billing begins automatically. If you cancel during the trial, you keep access until the trial ends and are not charged.
2. Subscription Billing
Subscriptions renew automatically on the billing cycle selected at checkout. Charges are processed by Stripe, our payments provider, and your invoices and payment method are managed in the billing portal.
3. Seat and Bundle Pricing
Pricing is based on selected bundles, seats billed by role, and extra storage. Changes in subscription configuration may affect future invoices and may be prorated as applicable.
4. Taxes
Unless stated otherwise, prices shown exclude applicable taxes, duties, and levies, which are calculated at checkout and added to invoices. Your organization is responsible for required tax amounts.
5. Cancellation
The account owner can cancel from the organization's page in their account. Cancellation takes effect at the end of the current trial or paid period: access continues until then, no further renewal is charged, and the cancellation can be undone before it takes effect. Cancellation does not retroactively void charges already incurred.
6. Refunds
Charges are generally non-refundable except where required by law or explicitly agreed in writing. We do not give service credits or refunds for downtime, interruptions, or lost data. If a charge was made in error, contact us promptly for review.
7. Charge Disputes
Before initiating a payment dispute, contact [email protected] so we can investigate and attempt resolution.
8. Invoice Payments You Collect
Card payments your customers make on your organization's invoices go to your own connected Stripe account. They are not OnSync charges, OnSync takes no fee on them, and refunds of them are made from your organization's account, not under this policy.
9. Pricing Changes
We may change pricing with advance notice. Updated pricing applies at renewal or the date stated in the notice.
10. Contact
Billing support: [email protected]